Program Manager - CSS
Cheshire Homes Society of B.C (CHSBC) has an exciting and challenging growth opportunity. We are currently recruiting for a Temporary Vacancy to cover the position of Program Manager - Community Support Services. If you have a passion for supporting clients to reach their maximum level of independence, and leading programs to perform at a high level, then this position is for you!
Job Summary:
The Program Manager manages the Community Support Workers, clients, and client programming for a specific geographical area. The Program Manager oversees staff training and supervision, client programming, and liaising with client’s support networks, professionals, and funding agencies primarily through phone, email, and video communication. On limited occasions the Program Manager may be required to travel to meetings and client sessions in the community. In all situations, the Program Managers trains and supervises staff to empower the clients to be as independent as possible and the achieve an active, productive and rewarding lifestyle.
Duties and Responsibilities:
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Oversees and implements the client programming, including but not limited to client schedules, medication programs, client health, daily journals, progress reports, functional skills observations, and monthly reports. Determines methods of operating the program to meet pre-established goals and objectives.
2. Supervises staff by performing duties such as providing ongoing feedback (including discipline and termination), probationary and annual performance appraisals, determining training requirements, orienting new staff, chairing staff meetings, scheduling work and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.
3. Initiates monthly, weekly or daily meetings with staff and clients to review goals, concerns, strengths, and writes monthly reports. Provides supportive counseling, demonstrations, modeling, and behaviour management.
4. Liaises with the Head of Client Services regarding pre-assessment of potential clients, client programming and developing and revising Individual Service Plans, Individual Program Plans and client Fact Sheets.
5. Reviews, edits and approves client risk assessments and quarterly reports. Writes progress reports and discharge reports as required by Cheshire Homes Society of BC (CHSBC) and the funding source for all clients.
6. Liaises with the funding source, therapeutic team, supports and client, by setting up regular team meetings to discuss case planning and client progress.
7. Ensures that clients, families and support networks are educated on clients’ rights and programs.
8. Maintains accountability standards as set by CHSBC, pharmacy regulations, and CARF.
9. Facilitates the work of the Occupational Health and Safety committee and ensures inspections, drills, and meeting are done and safety issues are addressed and reported immediately.
10. Assists in the preparation of the program budget, assists with required financial documentation and monitors expenditures, including staff travel time and mileage between client sessions.
11. Oversees facility maintenance and supplies, submitting maintenance requests and supply orders in a timely manner.
12. Completes departmental reports by the identified deadlines. Analyses reports and identifies trends to be addressed and inputs corrective measures.
13. Adheres to CHSBC’s guiding principles, mission, vision and values statements, policies and procedures and complies with Confidentiality guidelines.
14. Follows the guidelines set out in CHSBC’s policies and procedure in regards to Labour Relations, consulting with the Head of Client Services and the Head of Human Resources when necessary.
15. Participates in the Manager On-Call program when assigned.
16. Participates in committee meetings as assigned.
17. Oversees program volunteers and students by performing duties such as orienting, training, scheduling, monitoring, and providing feedback and support.
18. Performs all other duties as assigned.
Qualifications:
- University or masters level education in a related field
- Recent related experience of three years or an equivalent combination of education, training and experience
- Current certification and documents in the following areas: Emergency First Aid & CPR level A
- Excellent written and spoken English skills
- Ability to use the computer, MS Office, email, internet
- Class 5 BC driver’s license and the use of a personal vehicle
Skills and Abilities:
- Physical and mental ability to carry out the duties of the position
- Ability to work independently and in cooperation with others
- Ability of communicate effectively in English, both verbally and in writing
- Ability to plan, organize and prioritize
- Ability to supervise
- Ability to follow direction and instruction
- Ability to observe and recognize changes in clients including triggers for anger/depression
- Ability to identify effective methods of behavioral and compensatory strategies
- Ability to establish and maintain rapport with staff, clients, client’s support networks, professionals, and funding agencies.
- Business writing skills, including the ability to type
- Ability to analyse and resolve problems
- Conflict resolution and crisis intervention skills
- Ability to interpret and apply policies and procedures
Work Area: 101 -3920 Norland Avenue, Burnaby
Posting Date: February 7, 2025
Closing Date: February 13, 2025
Start Date: To Be Determined (TBD)
Terms of Employment: Temporary Vacancy – until approximately September 2025
Days/Hours of Work: Salaried position. Typically, business hours through the week; however, days/hours are adjusted to meet operational requirements.
On Call Requirements: The position is required to participate in scheduled Manager On-Call shifts, including evenings and weekends.
Salary range $65,000 to $69,000 gross annually.
To apply, please submit your Cover Letter and Resume outlining your qualifications for this position to apply@cheshirehomes.ca