Scheduler-Temporary

Scheduler – Temporary Vacancy

Cheshire Homes Society of BC is looking to fill a Temporary Vacancy for our Scheduler position.  This is a full-time placement for approx. 3 months.

Job Summary:
Under direct guidance from the Manager of Operations and Quality Assurance, develops and coordinates support service schedules by preparing and adjusting schedules in accordance with program operational requirements, service plans and applicable policies and collective agreements.

Job Duties:

• Prepares and adjusts schedules and allocates work assignments in accordance with client referrals, program operational requirements, service plans, and applicable policies and collective agreements.
• Schedules staff into assigned training and staff meetings.
• Receives and documents client referrals and obtains required client information. Operates and maintains a Client Services database.
• Communicates, updates, and informs clients regarding placement, including staff members’ names, times of service, and changes to schedules. Informs staff of placement and client information.
• Receives notification regarding absences such as vacation, sick leave, and leaves of absence, and assigns staff in accordance with applicable policies and collective agreements upon approval.
• Operates and maintains a Human Resources Information System including scheduling and payroll software. Monitors employee training requirements and conditions of employment.
• Monitors staffing levels and advises of shortages in order to maintain adequate staffing levels to meet client needs and operational requirements.
• Informs supervisors regarding difficulties encountered in the placement of staff.
• Receives client feedback, and inquiries and complaints, and responds as required.
• Completes and provides reports and documentation for Client Services and Human Resources.
• Answers the telephone and performs reception duties such as directing calls, receiving and relaying messages, receiving and directing visitors, and referring telephone inquiries to the appropriate person.
• Performs administrative support duties such as filing, photocopying, and data entry.
• Provides information to managers for performance appraisals of staff.
• Reviews and verifies staff timesheets.
• Performs other related duties as assigned.

Qualifications:
• Grade 12
• Office Administration Certificate or equivalent recent, related experience
• Or an equivalent combination of education, training, and experience

Skills and Abilities:

• Ability to communicate effectively, both verbally and in writing
• Physical ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate computers, including email, spreadsheet and scheduling software
• Ability to plan, organize, and prioritize
• Ability to type at 50 wpm
• Business writing skills
• Knowledge of general office procedures
• Knowledge of medical terminology
• Ability to analyze and resolve problems

Shift Schedule is Monday - Friday, 9 am - 5 pm, Onsite at the Main Office in Burnaby.

Applications must be submitted in writing to apply@cheshirehomes.ca